The holiday season has arrived.  It’s full of hustle and bustle and year-end activities that occupy our time.  Despite economic concerns and regulatory issues that continue to impact the way we operate our medical practices, it’s still a time to be grateful.  Be grateful for the patients that put their trust in you and recognize there are […]

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By Joe Capko, Senior Consultant Not every patient walks in the door with a smile – and for good reason. Some of them are worried about their health, but others simply aren’t convinced you are glad to see them. Once in awhile an employee will get so caught up with what he or she must […]

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When was the last time you looked around your office with a critical eye? It may be time to take down those 1980s drapes and silk flowers, and put on a new vibe with cool paints. It doesn’t take much to bring your office up to date, but when you fail to do it you […]

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The foundation of a great practice begins with leadership that is a paradoxical blend of humility and professional will. The will and unwavering resolve to set a standard and get superior results. Their personal humility is evident in their compelling modesty and calm determination. Most importantly, great leaders channel their ambitions into the practice not […]

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Doctors and managers work hard to keep the practice afloat and provide good care, and service to the patients. But it’s not just about working hard, it’s about working smart! Ask yourself what your time is worth? Physicians and managers are the drivers of the practice and need to work at the highest level to […]

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We hear a lot these days about best-practices, benchmarks and key performance indicators, but what does it really take to be a better-performing practice? It starts with developing your own report card. Determine what key performance indicators you want to follow. Here are some standard industry measures: Total accounts receivable (A/R) and days in A/R […]

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Communicating better improves morale and performance, and cuts down on turnover. Poor communication wastes time and makes those you interact with feel discounted. It’s even more magnified with the younger generation. Generation Y wants lots of feedback and they want it NOW! The annual review just isn’t enough, so start communicating better. Talk about youd […]

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If you want to get the most out of staff, keep them happy and keep them keeping the patients happy, pay close attention to these facts. A top down attitude is a hierarchy that focuses on management discussing problems and making decisions with minimum input from staff. It’s a mentality that threatens the practice team, […]

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Employees emulate management, so if you want a winning team you gotta set the example. Positive interaction with staff drives better performance and makes everyone as winner. It’s all about the tude, the attitude! Here’s my top list of BE attitudes: Believe. Recognize individual strengths,set high expectations and praise their achievements. Be visible. Make the […]

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If you shut down the phones during the lunch hour you are on the fast track to losing potential new patients and aggravating existing ones. It also results in greater phone traffic when the lines open up again, resulting in chaos. Other service industries would never dream of closing down their phones at lunch. Why? […]

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Our mission is to make your practice shine. Our vision to achieve this: 1) Support business principles that drive a medical practice’s success.2) Offer management continuing education presentations, articles and books.3) Foster the value of job training and enrichment programs.4) Coach physicians and administrators in mastering their leadership skills.5) Be the go to person for […]

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Hey Doctors and administrators, I know you have frustrations and issues that plague you in this volatile healthcare environment. Tell my readers what’s bugging you. What you share with them can lead to a discussion where everyone benefits. So follow this blog and let’s talk. Judy Capko is one of America’s leading practice management and […]

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Staff Can Make a Difference! Set up solid financial policies the physicians will endorse and establish methods to improve collection of patient payments. Here’s six actions you can take: 1. When a patient schedules an appointment verify address, employer and benefits. Also remind him or her the amount due on the account.2. Review patient accounts […]

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Are you taking a hit on revenue?If you are not analyzing your reimbursement from different payer source and don’t have a clear understanding of what it cost to see a patient you may be taking a hit that you can’t afford. Start with understanding the basic cost for you to see a patient. Take your […]

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Power-up your website If you don’t have a website get one. If you do have one, enhance it and make it all it can be! It will save staff and physicians time. Most patients already use the Internet. They use it to make airline reservations, check the weather, follow their investments and get information. Better […]

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How EHR Stimulus Funds Are Distributed Last week’s blog was a brief primer on what you should know about electronic health records including some information about how the government is beginning the process of defining meaningful use of EHR application that is essential to qualify for stimulus funds available through the American Recovery and Reinvestment […]

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The government’s push for physicians to get on board with electronic health records, EHRs, is outlined in the passage of the American Recovery and Reinvestment Act, ARRA, of 2009 which has changed the landscape regarding electronic medical records. Federal stimulus funds are available that promise as much as $44,000 per physician to implement EHRs before […]

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So many doctors are disenchanted with medicine – the regulations, the restrictions, the expense, and sometimes the patients’ attitude. It’s easy to understand how after all the years they dedicated to education, training and building a patient base they are singing the blues. Practicing medicine just isn’t what it use to be and certainly isn’t […]

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Patients first. Patients are a priority in every practice, in fact, they are the purpose. So why don’t doctors pay closer attention to patient complaints? The top three complaints all have to do with time and these issues can be solved. What bugs patients?? 1. Waiting more than 1/2 hour in the office2. Waiting too […]

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It doesn’t matter how busy you are if production doesn’t turn to revenue – collections rule the day! Here’s what you can do to keep the money flowing. First, establish solid financial policies. Put them in writing, communicate your expectations of staff, give them the training and the tools to succeed, and then hold them […]

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Medical practices are feeling the impact of the looming recession, as patients become more concerned about personal finances. They thiink twice before scheduling an appointment and put off treatment that doesn’t seem urgent. Yep, with gaps in the schedule, revenue starts to slide and practice economics become uncertain. So how can you fill those gaps […]

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Addressing and resolving conflicts is something most people avoid, including doctors! But in reality, conflicts will always emerge. But, conflicts left unattended will cause much anxiety and furor. Resolving conflict requires a specific set of actions and determination. Know where you are. Get a grip and examine the situation with the intent to reach a […]

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Doctors can increase revenue by as much as $100,000 by all but eliminating the missed appointments. Here’s how…. First, look at the historical scheduling patterns for the past 30 days to get the average number of no shows and double-booked appointments. If it’s more than 2 a day your scheduling is out of control and […]

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