All of us by now have had the feeling of being held captive by a merciless phone tree or being asked, “Can you please hold?” before being left in limbo for five, ten or even fifteen minutes or more. Like you, patients don’t like having their time wasted when calling your practice. Nonetheless, many practices [...]
Staff members need to feel valued and part of a team. Sometimes in the hustle of getting through the day and taking casre of patients, practice leaders can forget to acknowledge staff and make them feel important.
Quite simply, if you make CAM part of your every day thoughts and actions you will win staff [...]
Just heard about Hangover Heaven, a mobile medical business in Las Vegas started by anesthesiologist Jason Burke, MD. Dr. Burke brings over-imbibers relief — direct to their hotel rooms or any location on the Vegas strip!
We’re always interested in novel new medical practice models — and this is one we definitely didn’t see coming.
[...]
We’ve been working on several projects with OB/GYNs of late, so stories related to obstetrics are catching my attention more than usual. This one is really inspiring: a 101-year-old OB who has personally delivered more than 15,000 babies! I heard about him on NPR — read or listen to the story here:
What if hotel billing were like medical billing? A funny-but-sad video by Costs of Care in partnership with Harvard Medical School and the University of Chicago explores the possibility in a tongue-in-cheek way (click “continue reading” to view the video).
“Surprise” medical costs do more than just frustrate patients — they hurt practices, too. [...]
This article about ChenMed on Forbes really caught my eye, because for a while now I’ve been wondering why no one has created a practice focusing on Medicare patients. All the big attention is generated for practices quitting the program, but while Medicare’s hassles and limitations get plenty of coverage, the spotlight is [...]
MarketingProfs has a nice summary of how important it is for any small/local business to monitor, own and, if necessary, “clean up” its listings in online directories.
For medical practices, this is doubly important, because of the increasing number of medicine-related directories and ratings sites that are pulling from licensing and other databases [...]
Today’s Washington Post has a story about a lawsuit by a dentist against one of its patients. The dentist had the patient to sign a “do-not-talk” contract prior to treating the patient’s aching tooth, but the patient nonetheless posted a negative review on two sites when faced with an unexpected $4,000 bill.
Attempting [...]
My partner Joe Capko and I just had a new article published in Practice Link, a magazine for job-hunting physicians. Our assignment was to explore the idea of a “15 minute MBA for doctors.” In other words, are there guideposts that we can draw from business school training that might help [...]
I recently completed a series of articles for Kareo’s Getting Paid blog about how small business management issues relate to practice management. While medical practices have an important mission that reaches beyond business, they can’t achieve that mission without succeeding on business terms. And, in many fundamental ways, medical practices are not so [...]
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Recent posts
- Costly (and Easily Correctable) Telephone Mistakes
- The keys to improving staff performance, By Judy Capko
- A Novel New Mobile Medical Practice
- OB/GYNs are hard-working … this one may be the hardest-working!
- Hotel Hôpital
- Medicare-focused practice network shows high promise – Forbes
- It’s easy and it makes a difference to your practice and your patients
- It’s back! Suppressing online reviews – the issue that won’t go away
- Doing things the MBA way
- Inspiration from small businesses
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