MarketingProfs has a nice summary of how important it is for any small/local business to monitor, own and, if necessary, “clean up” its listings in online directories.
For medical practices, this is doubly important, because of the increasing number of medicine-related directories and ratings sites that are pulling from licensing and other databases [...]
Today’s Washington Post has a story about a lawsuit by a dentist against one of its patients. The dentist had the patient to sign a “do-not-talk” contract prior to treating the patient’s aching tooth, but the patient nonetheless posted a negative review on two sites when faced with an unexpected $4,000 bill.
Attempting [...]
My partner Joe Capko and I just had a new article published in Practice Link, a magazine for job-hunting physicians. Our assignment was to explore the idea of a “15 minute MBA for doctors.” In other words, are there guideposts that we can draw from business school training that might help [...]
I recently completed a series of articles for Kareo’s Getting Paid blog about how small business management issues relate to practice management. While medical practices have an important mission that reaches beyond business, they can’t achieve that mission without succeeding on business terms. And, in many fundamental ways, medical practices are not so [...]
It’s that time of year again … when every goal you’ve imagined for your practice seems possible, and every problem seems fixable. So you make that long list of resolutions, but, by week two, you’re already overwhelmed and discouraged. After all, there was a reason you didn’t fix all those problems or implement all those [...]
Almost everyone wants to be more successful and achieve more each year than they did the year before. Here are a few straightforward things you can do to guarantee your success in 2012.
First, ignite your passion for the practice. Recognize all the capabilities you have and how you can use those to grow the practice in [...]
Joe and Judy’s recent webinar (sponsored by Kareo) was a big hit!
If you didn’t have a chance to attend ‘live,’ you can register and view it here:
Embezzlment-proof your practice
Most medical practices are victims of embezzlement at some point — yes, you read that right! — so if you [...]
Our partner Joe Capko did a webinar with Medical Practice Management Web Advisor earlier this week on how effective leadership translates to more productivity from your staff — and vice versa. One of his themes was establishing trust by listening and treating people fairly, and letting them know they are valued. People give more to [...]
The old Silicon Valley adage “hire slow, fire fast” is actually apt for any type of small business, including medical practices. The smaller the team, the more powerful this idea is, because as team size shrinks, each member’s contribution becomes more critical to success. Moreover, a single poor performer or “bad apple” can disrupt a smaller team [...]
Balancing work flow and eliminating troublesome bottlenecks in a busy medical practice are chronic problems, but if ignored they become a financial drain and compromise patient service. In fact, a decline in profits and patient gripes are often the things that alert the physician or manager that workflow problems have gotten out of hand. But [...]
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Recent posts
- It’s easy and it makes a difference to your practice and your patients
- It’s back! Suppressing online reviews – the issue that won’t go away
- Doing things the MBA way
- Inspiration from small businesses
- Tackling a long list of resolutions for your practice? Here’s how to start.
- How to get what you want for the practice in 2012
- Prevent and uncover embezzlement: webinar
- Leadership: It’s About Treating People Well
- Hire Slow, Fire Fast
- Solving work flow problems
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