From the monthly archives: May 2010
If you shut down the phones during the lunch hour you are on the fast track to losing potential new patients and aggravating existing ones. It also results in greater phone traffic when the lines open up again, resulting in chaos.
Other service industries would never dream of closing down their phones at lunch. Why? [...]
Our mission is to make your practice shine.
Our vision to achieve this:
1) Support business principles that drive a medical practice’s success.
2) Offer management continuing education presentations, articles and books.
3) Foster the value of job training and enrichment programs.
4) Coach physicians and administrators in mastering their leadership skills.
5) Be [...]
Hey Doctors and administrators, I know you have frustrations and issues that plague you in this volatile healthcare environment. Tell my readers what’s bugging you. What you share with them can lead to a discussion where everyone benefits. So follow this blog and let’s talk.
Judy Capko is one of America’s leading practice management [...]
Staff Can Make a Difference!
Set up solid financial policies the physicians will endorse and establish methods to improve collection of patient payments. Here’s six actions you can take:
1. When a patient schedules an appointment verify address, employer and benefits. Also remind him or her the amount due on the account.
2. Review patient [...]
Are you taking a hit on revenue?
If you are not analyzing your reimbursement from different payer source and don’t have a clear understanding of what it cost to see a patient you may be taking a hit that you can’t afford.
Start with understanding the basic cost for you to see a patient. Take [...]
Power-up your website
If you don’t have a website get one. If you do have one, enhance it and make it all it can be! It will save staff and physicians time. Most patients already use the Internet. They use it to make airline reservations, check the weather, follow their investments and get information.
[...]
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Recent posts
- Costly (and Easily Correctable) Telephone Mistakes
- The keys to improving staff performance, By Judy Capko
- A Novel New Mobile Medical Practice
- OB/GYNs are hard-working … this one may be the hardest-working!
- Hotel Hôpital
- Medicare-focused practice network shows high promise – Forbes
- It’s easy and it makes a difference to your practice and your patients
- It’s back! Suppressing online reviews – the issue that won’t go away
- Doing things the MBA way
- Inspiration from small businesses
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