If the doctors in your practice have been practicing for a while, odds are you’ve already got listings in the Vitals.com and Healthgrades.com, the largest online physician directories.  However, there’s no guarantee that those listings are correct — in fact, it is not unusual for these sites to contain incorrect details such as defunct addresses […]
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When is the last time you analyzed your practice’s payers?  Too often, physicians and practice managers feel powerless against health plans — and don’t even question whether to continue to accept a particular plan.  Yet, even if your practice is located in a market in which you’ve found it increasingly difficult to negotiate higher reimbursement, that doesn’t mean […]
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Physicians only need to peek at their ratings on sites like Yelp, Healthgrades and Vitals to realize the unfair truth: patients lump every aspect of their interactions with your practice into their view of your “care.”  Worse, at times it seems like their reviews give more weight to things like staff courtesy and billing hassles than to […]
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Do you accept cash payments at your practice? The start of a new year is a great time to review how your practice handles cash — to determine if your internal controls could use some tightening up. With cash, the biggest temptation is to handle these “small” amounts more casually than other payments.  When cash payments […]
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For most practices, E&M codes represent a significant portion of billings — and, for some practice types like pediatrics and other primary care, E&M codes can approach 100% of billings.  Physicians and non-physician providers are often so sensitive to the risk of down-coding, denial or audit that they develop a bad habit of ‘defensive’ E&M […]
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All of us at Capko & Company want you to start 2013 off right!  We’re rolling out a series of quick tips — short bites that will take just a minute to read — to help you make the most of all the opportunities of a brand new year.  First up:  don’t let the deductible re-set […]
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