A new study from the University of Florida found that patients’ rudeness towards their physicians can have a “devastating” impact on medical care. Patient rudeness may play a critical role in medical errors, which by some analyses are now the third leading cause of death in the US. The Florida researchers determined that patient rudeness […]
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Practice managers and physicians often feel like they’re fumbling in the dark when negotiating salaries with prospective employees, and feel unsure about whether their compensation structure is adequate to retain their best people.  But, this is at least partly because they’re not utilizing all of the tools available to stay on top of market compensation […]
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A recent New York Times article and follow-up blog post discuss the challenges patients have understanding medical bills, through the eyes of a consultant named Jean Poole who has made a career of deciphering (usually highly erroneous) medical bills and helping patients recoup incorrect charges or reduce their outstanding bills. Billing is so challenging for practices […]
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Joe Capko did a webinar with Medical Practice Management Web Advisor earlier this week on how effective leadership translates to more productivity from your staff — and vice versa.  One of his themes was establishing trust by listening and treating people fairly, and letting them know they are valued.  People give more to their jobs […]
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Do you have conflicting personalities in your office? Do such differences result in petty squabbling?  While inter-office conflicts are common, there are a few things an administer can do to greatly reduce conflict in the workplace.  It’s important to address conflicts before they affect the professionalism of your practice, the morale of your staff, and […]
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Respectful engagement is about real behaviors that make a difference in patient safety, productivity and financial performance – your bottom-line, according to Dr. Mitchell Kusy and Dr. Elizabeth Holloway of Zolo Healthcare Solutions and authors of the fabulous book: Toxic Workplace!  Managing Toxic Personalites and their Systems of Power.  Here are a few tips from […]
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Addressing and resolving conflicts is something most people avoid, including doctors! But in reality, conflicts will always emerge. But, conflicts left unattended will cause much anxiety and furor. Resolving conflict requires a specific set of actions and determination. Know where you are. Get a grip and examine the situation with the intent to reach a […]
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