A practice we worked with recently was struggling to improve profitability. The practice’s new manager wanted to make an impact fast, so she decided to try replacing longer-term staff with less expensive newbies; since staffing was such a big practice expense, she reasoned that this was the best way to improve profitability. The physician owners […]
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It’s easy to monitor your employees’ every move with modern technology. So should you? The temptation is understandable. The key question is: Are employees motivated to do a good job? Or does getting the most from them require constant oversight? Intuition might suggest the latter – but experience says otherwise. In the early days of […]
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Do you find yourself reluctant to discipline difficult employees because they’ll be hard to replace if they quit? Is that same fear causing you to retain employees who’ve failed to improve, despite being counseled again and again?When the consequences of poor performance never materialize, underperforming employees will soon perceive they’ re exempt from the standards […]
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I’m working on an ebook right now about medical practice staffing. More specifically, it’s about how the instinct to cut staff, to be as leanly staffed as possible, can backfire*. There are dozens of little details that any practice can explore to improve profitability. These small changes can be made with much less risk than […]
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It’s not too soon to think about the holidays and how you are going to honor staff for everything they’ve done to get you through the year. Will it be the typical holiday party and a gift exchange or do you plan on giving Christmas bonuses – which can be troublesome? I say this because […]
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Our work with medical practices often involves analyzing a practice’s data against benchmarks from sources like MGMA, NSCHBC, specialty society surveys, etc.  But, it’s not enough just to compare against the averages and percentiles; you have to know whether meeting or beating a benchmark is a good thing.  Believe it or not, this is not […]
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Turnover and hiring are costly.  Staff are so important to your practice’s patient service, financial performance and overall functioning.  Given these things, one of the best investments you can make in your own leadership abilities as a physician owner or practice manager is to develop the skill of delivering effective feedback to employees. The importance of giving effective […]
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Leadership sets the tone for the entire practice.  Staff will model your commitment and follow your expectations.  Much of the manager’s role focused on managing practice finances, maintaining practice viability, and keeping a highly motivated and efficient staff that is respectful and trustworthy.  Add to the list a new yardstick that changes how physicians get […]
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Today’s Harvard Business Review  features a wonderful tip for medical office managers: Know when to coach versus when to teach. Teaching — i.e., demonstrating or instructing an employee on exactly what to do — is key for bringing new employees up to speed (aka, training).  It can also be useful when corrective action is needed […]
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If you haven’t read Dan Ariely’s entertaining, highly-readable and best-selling book Predictably Irrational, consider adding it to your summer reading list. Ariely, a cognitive psychologist at Duke, designed and conducted many experiments that illuminate some surprising reasons that guide behavior. Many of these experiments have relevance for the way that medical practice administrators manage their […]
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Practice managers and physicians often feel like they’re fumbling in the dark when negotiating salaries with prospective employees, and feel unsure about whether their compensation structure is adequate to retain their best people.  But, this is at least partly because they’re not utilizing all of the tools available to stay on top of market compensation […]
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Practice managers and physician owners might look at the media attention focused on Yahoo! CEO Marissa Mayer’s decision to end work-from-home at her company and think, well, that doesn’t apply to me.  And it’s true, with only a few exceptions (say, billing), medical practice staff members are unlikely to be able to do their work […]
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A poorly-timed departure of a key employee can really put a crimp on your enjoyment and profitability. Recent survey data reported in the online Business Insider cite a lack of trust in corporations and wanting to be their own boss as the top two reasons these workers leave. These data bolster our oft-repeated recommendation that […]
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Joe and Judy’s recent webinar (sponsored by Kareo) was a big hit! If you didn’t have a chance to attend ‘live,’ you can register and view it here: Embezzlment-proof your practice Most medical practices are victims of embezzlement at some point — yes, you read that right! — so if you haven’t already learned how […]
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Harvard Business Review posted a great tip today about “real teams.”   The pointed out that “real” teams — i.e., groups that really work together as one — all share three important characteristics: Shared sense of purpose Flexible skills Mutual accountability There’s a great lesson here for medical practices.  Physicians set the tone of purpose and accountability.  […]
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Mastering referrals is an art and a powerful tool in helping you create the practice of your dreams! Define your perfect patient, the demographics, the type of cases and the kind of patient you  like to treat. Identify  how you can  reach those people and build a solid referral network. Create a marketing plan that nurtures the ideal […]
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Here’s seven key points that exist within a Dream Team. Players are motivated toward the same goal. There are effective communication channels between each team member. Criticisim is respectful, honest and constructive. No idea is considered stupid. The culture is deep-seated in team unity. Team is willing to compromise to achieve goal in real time. Ability of […]
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Employees emulate management, so if you want a winning team you gotta set the example. Positive interaction with staff drives better performance and makes everyone as winner. It’s all about the tude, the attitude! Here’s my top list of BE attitudes: Believe. Recognize individual strengths,set high expectations and praise their achievements. Be visible. Make the […]
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