A new study from the University of Florida found that patients’ rudeness towards their physicians can have a “devastating” impact on medical care. Patient rudeness may play a critical role in medical errors, which by some analyses are now the third leading cause of death in the US. The Florida researchers determined that patient rudeness […]
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It’s not too soon to think about the holidays and how you are going to honor staff for everything they’ve done to get you through the year. Will it be the typical holiday party and a gift exchange or do you plan on giving Christmas bonuses – which can be troublesome? I say this because […]
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Leadership sets the tone for the entire practice.  Staff will model your commitment and follow your expectations.  Much of the manager’s role focused on managing practice finances, maintaining practice viability, and keeping a highly motivated and efficient staff that is respectful and trustworthy.  Add to the list a new yardstick that changes how physicians get […]
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Today’s Harvard Business Review  features a wonderful tip for medical office managers: Know when to coach versus when to teach. Teaching — i.e., demonstrating or instructing an employee on exactly what to do — is key for bringing new employees up to speed (aka, training).  It can also be useful when corrective action is needed […]
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If you haven’t read Dan Ariely’s entertaining, highly-readable and best-selling book Predictably Irrational, consider adding it to your summer reading list. Ariely, a cognitive psychologist at Duke, designed and conducted many experiments that illuminate some surprising reasons that guide behavior. Many of these experiments have relevance for the way that medical practice administrators manage their […]
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Practice managers and physicians often feel like they’re fumbling in the dark when negotiating salaries with prospective employees, and feel unsure about whether their compensation structure is adequate to retain their best people.  But, this is at least partly because they’re not utilizing all of the tools available to stay on top of market compensation […]
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Practice managers and physician owners might look at the media attention focused on Yahoo! CEO Marissa Mayer’s decision to end work-from-home at her company and think, well, that doesn’t apply to me.  And it’s true, with only a few exceptions (say, billing), medical practice staff members are unlikely to be able to do their work […]
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Harvard Business Review posted a great tip today about “real teams.”   The pointed out that “real” teams — i.e., groups that really work together as one — all share three important characteristics: Shared sense of purpose Flexible skills Mutual accountability There’s a great lesson here for medical practices.  Physicians set the tone of purpose and accountability.  […]
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Here’s seven key points that exist within a Dream Team. Players are motivated toward the same goal. There are effective communication channels between each team member. Criticisim is respectful, honest and constructive. No idea is considered stupid. The culture is deep-seated in team unity. Team is willing to compromise to achieve goal in real time. Ability of […]
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Employees emulate management, so if you want a winning team you gotta set the example. Positive interaction with staff drives better performance and makes everyone as winner. It’s all about the tude, the attitude! Here’s my top list of BE attitudes: Believe. Recognize individual strengths,set high expectations and praise their achievements. Be visible. Make the […]
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