Summer’s here! If the change of the season has you thinking about reading on a beach, a back porch, a dock, or a hammock, we’ve got the reads that you need. Judy and Laurie have both published new books. They’re both easy reads packed with intriguing case studies of real practices — the furthest thing […]
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Recently, the check-in automation company Phreesia invited me to write an ebook on one of my favorite topics: the patient-centered practice. It’s called “Beyond Five-Star Reviews: Why the Patient Experience Matters, and How to Improve It,” and it’s available free with registration — just click on this link. The idea of being more patient-centered and […]
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I stumbled upon this quote by Facebook CEO Mark Zuckerberg recently: I think a simple rule of business is, if you do the things that are easier first, then you can actually make a lot of progress. This makes so much sense for any enterprise. If you’re stuck, try chipping away at the easiest part […]
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A recent Peterson-Kaiser Health System Tracker study revealed an interesting finding: average copayments are declining. Their study, which analyzed claims data from Truven MarketScan, found that average copay amounts paid by patients decreased by 26% from 2004 to 2014. Seems like a positive trend for patients and practices … except that it’s not. It’s part […]
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I’m working on an ebook right now about medical practice staffing. More specifically, it’s about how the instinct to cut staff, to be as leanly staffed as possible, can backfire*. There are dozens of little details that any practice can explore to improve profitability. These small changes can be made with much less risk than […]
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