When we work worth practices in adult primary care, OB/GYN, and pediatrics, we often recommend they consider proactively recalling patients for preventive visits. Because preventive visits are usually reimbursed entirely by insurance with no patient cost-sharing, helping patients stay current with preventive care can be a win-win for patients and the practice. A preventive visit […]
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Technology for the medical practice front office has many benefits. It can speed up processes, keep critical data safe from fire and flood, allow practice staff to tap resources from other organizations via the Internet, and so on. The list is long and growing. But my favorite front office technology benefit by far is the […]
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ZocDoc just published a compelling new article and infographic pulling data from a survey they recently conducted about patient behavior.  The data put a quantitative face on what many of us have been observing anecdotally and reading in blog commentary online — namely, that patients are increasingly reluctant to see their providers, and costs and […]
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Most medical practices aim to establish scheduling parameters based on perceived capacity and the appointment time needs or constraints of the physicians and providers that see the patients. But there’s so much more to maintaining an ideal schedule that meets demands of patients, offers smooth workflow for physicians, and ensures the physicians achieve ideal productivity […]
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Mary Pat Whaley at Manage My Practice has posted great information about payers ‘encouraging’ practices to accept payment by virtual credit card, instead of by check or EFT. This method of payment is not a good deal for practices.  Merchant fees are deducted from credit card payments — meaning a further reduction in the reimbursement […]
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As medical practice management consultants, we’re naturally always looking for ‘best practices’ we can share with all of our clients.  There is often a rub, though: what’s ‘best’ for one practice (or one practice type) may not be right for everyone.  When it comes to the best way to solve practice management problems, sometimes the […]
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