Hiring an external billing service can be a huge source of relief, especially for smaller practices that worry they won’t be able to keep up with staff training needs on technology and coding (e.g., ICD-10). But, too many practices we work with tend to “forget about” billing once they have hired a service — thinking that it’s “no longer our problem.” This usually means that the practice will derive much less benefit from the service than they could have.
There are many straightforward things you can do to manage your billing service to achieve a positive and productive relationship — it’s not hard to do it right, and both your biller and your team will benefit. I’ve shared some of Capko & Company’s ideas for managing the billing service relationship for maximum value in a new paper, “Getting the Most From Your Medical Billing Service,” available on the Medical Product Guide (it’s free, but you have to register).
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