Too many healthcare practices do not give enough respect or attention to the receptionist and the front office workflow. Yet the staff members in the front office are the external face of the medical practice to patients, referring physicians, payers, hospitals, and other partners. It all starts with the front desk. So why does this […]

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With 20-40% of the cost of services now the responsibility of patients, collecting effectively at the front desk is crucial to profitability. Does your front desk team have all the knowledge they need to perform this critical job effectively? Sign your front desk team up for this focused training, and they’ll gain valuable insight and […]

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Collecting well has never been more important for practice health. But the good news is, there are tools and techniques that can make it easier. Join Laurie Morgan for a webinar filled with tips for maximizing collections — refreshing you on best practices, and introducing some new ideas, too. This AOA webinar is fee-based, and […]

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Join Judy Capko as she explores how any practice can build the kind of excellent culture and effective team to meet the expectations of increasingly savvy patients. This fee-based webinar is offered by the AOA, and earns CEU credit. For more information, visit this page: https://aoanow.site-ym.com/events/EventDetails.aspx?id=797484&group=

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Join Laurie as she presents “Essentials of Online Physician Reputation Management.” Today’s patient turns to the web for information about physicians — even when they’ve been referred by another doctor or a trusted friend or relative. What will they find about your practice when they go online? And how will it affect your practice? The […]

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Judy Capko is presenting “The Patient-Centered Specialty Practice” as part of the AOA (Association of Otolaryngology Administrators) webinar series. Sign up information is here: https://aoanow.site-ym.com/events/event_list.asp?show=&group=&start=5%2F22%2F2014&end=&view=&cid=11375

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So many practice fear that they’ll never get value from their patient portal — or even get it off the ground.  Join Laurie and the AOA (Association of Otolaryngology Administrators) for an informative, practical presentation on ways you can get past the hype and make this technology work for you.

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Join Laurie Morgan for a webinar presented by the AOA on the essentials of managing your online reputation.  Ensure patients can find you online — and that you know what they’ll find out about your practice when they do.

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Physicians, staff members, and patients all feel the results of an un-managed appointment schedule. Get this critical function under better control with tips from Judy Capko. Click this link to learn more and purchase registration.

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ADAM (Association of Dermatology Managers) presents a webinar by Laurie Morgan, “What’s New in Meaningful Use Stage 2?” Dermatology managers can learn how meeting Stage 2 differs from the requirements of Stage 1, plus gain insight into the government’s vision for the entire MU cycle.

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