One of your physicians’ colleagues in a nearby community is closing shop. It seems like a great opportunity to immediately expand without too much work or hassle … but how can you be confident it’s right for you? Will buying that practice next door help you build revenues and negotiate with payers — or be […]

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In your fast-moving medical practice, do you find decision-making sometimes happens “on-the-fly,” and things get done a certain way based on untested assumptions or because “we’ve always done it that way”?  This can lead to less-than-best decision-making — but the good news is that the data you need to improve your practice could be right […]

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Does the phrase “personalize the patient experience” strike fear in your heart? It doesn’t have to! One of the best things about our business is that innovation has made it much easier for practices of any size to offer patients more convenient, customized ways to interact with both their clinicians and administration. Join Laurie Morgan […]

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Practices that make the most of new tech innovations for the front office gain big advantages in efficiency, profitability, and service. If you’re not sure you’re getting all you can from the latest innovations, attend this free webinar (presented by Laurie Morgan) to learn how easily deployed technology tools can elevate your practice business. This […]

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Practices that make the most of new tech innovations for the front office gain big advantages in efficiency, profitability, and service. If you’re not sure you’re getting all you can from the latest innovations, attend this free webinar to learn how easily deployed technology tools can elevate your practice business. Special bonus: register for the […]

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Even when referred by other doctors, patients search for physicians online. Is the information they find about you encouraging them to book an appointment – or keeping them away? Managing your practice’s online reputation is one of the most cost-effective forms of marketing you can invest in. It’s easy, and it’s getting even easier with […]

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Too many healthcare practices do not give enough respect or attention to the receptionist and the front office workflow. Yet the staff members in the front office are the external face of the medical practice to patients, referring physicians, payers, hospitals, and other partners. It all starts with the front desk. So why does this […]

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Join Laurie Morgan for this lively, free webinar on the expectations we should expect of The Patient of the Future, hosted and sponsored by Phreesia.

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Considering a major growth initiative, like opening a new office or acquiring a practice in an adjacent market? Decisions like these are exciting … but can be risky. How do you best prepare for a successful expansion? That’s the subject of Laurie’s upcoming free webinar, hosted and sponsored by Phreesia.  Click this link to register.

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Even with employer insurance, patients are expected to contribute more to the cost of their care in 2017 than in any other time in recent history. Most practices must now collect 25-35% of their revenues directly from patients. The good news is that smart, compassionate patient engagement on financial responsibilities can improve collections while strengthening […]

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With 20-40% of the cost of services now the responsibility of patients, collecting effectively at the front desk is crucial to profitability. Does your front desk team have all the knowledge they need to perform this critical job effectively? Sign your front desk team up for this focused training, and they’ll gain valuable insight and […]

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Laurie Morgan presents “The Patient of the Future.” This lively mini-webinar (about 20-30 minutes) is free and sponsored and hosted by Phreesia. Click this link to register.

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The Three Keys to Thrive as an Independent Practice Is 2017 the year you recommit to thriving as an independent practice—or the year you finally take the plunge and launch your own? Despite the hype about consolidation and practice acquisitions, many practices are doing just fine on their own, thank you—allowing their physicians to practice […]

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Practices and healthcare systems that invest time and thought into developing their employees have an opportunity to stand out from the crowd. Besides attentive service, engaged employees can help any medical organization increase profitability and perform almost any task more effectively. Wondering about the impact more engaged employees could make on your organization? Curious if […]

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Just two months to go before 2016 is behind us, and a new year (with fresh deductibles) is before us. Are you ready? Join Laurie Morgan for a lively, free webinar (sponsored by Kareo) full of tips for making the most of the ups and downs of the holiday season and the transition from Q4 […]

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Looking to grow your billing service—or just be more profitable? The secret ingredients for your success are sitting right next to you (or maybe an internet connection away): your employees and colleagues. Building a billing team that performs well, adapts to changing times, and embodies your company values is the key to longevity and prosperity […]

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Key trends in technology, health insurance, and consumer preferences are changing staffing needs at medical practices. Patients expect a higher level of service. Does your practice have the technology – and the team – to deliver it?  And if you add technology, how can you be sure your practice will be more productive?  Above all, […]

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Collecting well has never been more important for practice health. But the good news is, there are tools and techniques that can make it easier. Join Laurie Morgan for a webinar filled with tips for maximizing collections — refreshing you on best practices, and introducing some new ideas, too. This AOA webinar is fee-based, and […]

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Join Judy Capko as she explores how any practice can build the kind of excellent culture and effective team to meet the expectations of increasingly savvy patients. This fee-based webinar is offered by the AOA, and earns CEU credit. For more information, visit this page: https://aoanow.site-ym.com/events/EventDetails.aspx?id=797484&group=

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Join Laurie as she presents “Essentials of Online Physician Reputation Management.” Today’s patient turns to the web for information about physicians — even when they’ve been referred by another doctor or a trusted friend or relative. What will they find about your practice when they go online? And how will it affect your practice? The […]

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Laurie Morgan will present “Essentials of Online Reputation Management” at the PAHCOM Annual Spring Workshop & Vendor Fair (live event). Details on PAHCOM’s events are here: https://www.pahcom.com/education/calendar.php?chapter=CA01

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Judy Capko is presenting “The Patient-Centered Specialty Practice” as part of the AOA (Association of Otolaryngology Administrators) webinar series. Sign up information is here: https://aoanow.site-ym.com/events/event_list.asp?show=&group=&start=5%2F22%2F2014&end=&view=&cid=11375

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Judy Capko is presenting at this year’s ADAM (Association of Dermatology Administrators and Managers) meeting.  More information is at: http://www.ada-m.org/aws/ADAM/pt/sp/annualmeeting/

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Resolved: Fill the Schedule in 2016 With Five Tips Any Practice Can Use Is attracting new patients on your list of resolutions for 2016? Are you concerned about the “January effect” of the deductible reset — which has evolved into a Q1 effect for many practices? Or would you just like to learn some efficient, […]

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Laurie is presenting a new mini-webinar (30 mins total) on choosing a new EHR. If an EHR switch is on your resolution list, don’t miss it! Sponsored by Care360. Visit this link to sign up, free.

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Online resources can be a help or a hindrance to your practice and your patients – depending on how you manage online information. In this lively, interactive session, Laurie Morgan will show how to confidently manage them with fast, easy ways to get started. This presentation is part of the AOA Annual Conference.

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Considering outsourcing your revenue cycle management to a billing service? In this free webinar, learn the secrets of choosing a billing company to give you peace of mind and manage the relationship to maximize your profitability. Sponsored by Kareo. Sign up for free at this link.

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