By Joe Capko, Senior Consultant
Not every patient walks in the door with a smile – and for good reason. Some of them are worried about their health, but others simply aren’t convinced you are glad to see them. Once in awhile an employee will get so caught up with what he or she must accomplish during the patient visit that they leave their table manners behind. This doesn’t make a patient feel important.
When patients think you care they get on your side. This will save time and contribute to making your day run smoother.
Here’s three easy tips that will get the patient on your side.
- Get rid of that terrible sign in sheet. It’s an excuse to ignore a patient. Greeting a patient is your responsibility and the right thing to do!
- Introduce yourself and put a smile in your voice. It helps Mr. Nervous feel he has a friend he can depend on.
- Before you say goodbye always ask the patient if there is anything else you can do for her. She will feel important and know you are on her side.
These tips are easy to implement, will improve patient satisfaction, result in a more compliant patient, and make your day at the office more pleasant.
Judy Capko is one of America’s leading healthcare consultants and author of the now famous book: Secrets of the Best Run Practices.
Check out: Capko & Company; http://www.capko.com/
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