KNOWLEDGE TO GO - Introducing Brand New Seminar Topics by Team Capko

General Business Management and Entrepreneurship

What Makes a Practice Great? Physicians and administrators have tremendous responsibilities and work hard to achieve top performance.  Yet, some of them just seem to rise above the bar and achieve greatness. This course looks at what it takes to make a practice truly exceptional.

Business Tools for New Doctors Whether striking out on their own, joining an established practice, or hiring on at a hospital system as an employee, doctors need business skills now more than ever before. Yet, most medical training ignores the business side altogether. Designed for residents and recent medical graduates, this engaging, user-friendly series of seminars provides the tools doctors need to thrive in the modern healthcare business environment.

Business Intelligence – It’s the Data The numbers tell the story. Identify what indicators are required to monitor finances, understand practice performance and make informed decisions.

Strategic Planning – The Blueprint for Your Success Discover what important elements are essential to take strategic actions that will put you in charge of your future.

Financial Management and Internal Controls

Guarding Your Revenue: How to Prevent and Uncover Embezzlement 85% of practices report they've been victims of embezzlement. Embezzlers often capitalize on the trusting, family-like atmosphere at medical practices. Learn the signs to uncover thievery in your office -- and how to eliminate opportunities for it to occur.

The Power of Revenue Management Finances in the medical practice have changed and it’s time you got paid for what you do! Make the most of your resources to get the money in the bank not on the books!

Common Sense Risk Management Discover the key elements to involving your staff and developing tools to reduce risk inside your practice.

Navigating the Changing Healthcare Environment

The Good Warrior – Surviving the Battle in Healthcare Management This course will give attendees an opportunity to take an inside look at the battlefield of practice management – the stressors, the problems and demands. Attendees will feel renewed and better equipped to handle the battles of managing a practice and dealing with difficult problems.

Changing for the Greater Good The business of medicine is transforming and as it evolves medical practice leaders face many changes.  Accepting change and managing it well is not an easy process and failure is costly. This program provides practical ways to integrate change and improve organizational and financial performance.

Marketing and Public Relations

Internet Marketing and Reputation Management Simple steps to take control of your online image and marketing - without fear. Learn the basics of an effective (and cost-effective!) practice website, social media, SEO and internet advertising.

Leadership and Human Resources Management

The Leading Edge Learn what it takes to lead a practice to greatness, generate enthusiasm and challenge the entire team to be the best they can be.

Resolving Conflict Learn the anatomy of conflict, how to improve your negotiation skills and ways to resolve conflicts at all levels of the practice.

How to Hire – Who to Fire Learn how to improve your odds with picking the right applicants, identifying if they are making the grade, giving them the tools to succeed and knowing when to cut your losses.

Six Ways to Improve Office Efficiency and Staff Performance Office staff is typically a practice's biggest expense -- and, to patients, staff behavior is an extension of medical care. Medical practices which effectively manage their office staff tend to operate more efficiently, see more patients, have higher patient satisfaction and be more profitable. Learn how to eliminate office bickering and other conflicts and encourage teamwork for better patient service and efficiency.

Top Leadership Tips Great medical practice leaders are made, not born! Learn how to motivate and lead your staff to make managing your practice easier and your practice more profitable.

2012 SPEAKING ENGAGEMENTS
(We're still building our 2012 calendar. For more information or to engage a Capko & Company speaker, contact us for availability and to discuss your event.)

Top Leadership Tips
MPMWA Webinar -- February, 2012

Internet Marketing and Reputation Management
MGMA -- April, 2012

Keep Patients Happy and the Practice Growing
Weill Cornell Physicians Organization -- April 4, 2012

Finding and Plugging the Revenue Leaks
Illinois State Medical Society -- September, 2012

PAST SPEAKING ENGAGEMENTS

2011

What you need to know for 2011: maximizing billing and revenue management
January 25, 2011 -- Webinar -- Sponsor: Kareo
Now available for download/viewing -- click to view on Kareo.com

Seven steps to stop shrinking reimbursement
March 10, 2011 -- Webinar -- Greenbranch Publishing

Employment contracts: What you need to know before you sign
April 27, 2011 -- Webinar -- Physicians Practice LIVE

Lean thinking: Improving your operations and
Patient collections: Get results
April 28, 2011 -- Workshops -- Location: Anaheim, CA -- Sponsor: PSS

Conflict management: Can we all get along?
May 11, 2011 -- Webinar -- Sponsor: PMI

Keynote: Changing for the greater good and
Breakout session: Secrets of the best-run practices
June 2,2011 -- Annual PMI Conference -- Location: New Orleans, LA

Lean thinking: Improving your operations and
Patient collections: Get results
June 8, 2011 -- Workshops -- Location: Salt Lake City, UT -- Sponsor: PSS

What makes a practice great?
September 22, 2011 -- Annual POMAA conference -- San Diego, CA

Lean thinking: Improving your operations and
Patient collections: Get results
October 21, 2011 -- Workshops -- Location: Chicago, IL -- Sponsor: PSS

Lean thinking: Improving your operations and
Patient collections: Get results
November 18, 2011 -- Workshops -- Location: Tacoma, WA -- Sponsor: PSS

Grow a Profitable Practice in any Economy
April: ND News & Review; Scottsdale, AZ

Get What You Deserve
May: Pri-Med West; Anaheim, CA

Make Your Practice Shine
May: AAOE, Anaheim, CA

The Good Warrior
May: AAOE, Anaheim, CA

Running an Efficient Practice
July: Medtronics, Atlanta, GA

Secrets From the Best-Run Practices: Streamlining Workflow and Being Patient-Centered
November: Terumo Medical, Boston, MA

2009

Recession Proof Your Practice
February: Ventura County Medical Society; Ventura, CA
June: ALN Medical Management; Colorado Springs, CO
May: MGMA Oklahoma; Tulsa, OK

Secrets of the Best-Run Practices
March: Association of Dermatology Administrators & Managers; San Francisco, CA

Make Your Practice Shine
April:  St. John’s Medical Center – Medical Staff; Oxnard, CA

Streamline Workflow – Improve Patient Services
March – June: Press Ganey, 6 locations nationwide

Business Intelligence
May:  MGMA Oklahoma, Tulsa, OK

Keep Patients Happy and the Practice Growing
May: MGMA OB-G Assembly; Orlando; FL
Oct: Assoc of Otolaryngology Administrators; San Diego, CA

How Doctors Think
Oct:  Professional Women’s Health Network; Irvine, CA

Scheduling for Profits
pril: Greenbranch Publishing; Audio conference


2008

Recession Proof Your Practice - How to thrive in a questionable economy; Webinar; Oakstone Publishing, December 2008

Take Back Time – Bringing time management to medicine; Audio Conference; Greenbranch Publishing; November 2008

Secrets of Time Management and Becoming a Best-Run Practice; Hematology-Oncology Manager’s of New York; November, 2008

Psychiatric and Mental Health Congress; Make the Most of Time – work flow and productivity; Young Clinician’s Forum; San Diego, CA, October 2008

Health Choice University; Management Workshops, Secrets of the Best-Run Practices, Memphis, TN, October 2008

Florida BONES Society; Annual Conference; Secrets of the Best-Run Practices, Orlando, FL, September 2008

Association of Dermatology Administrators and Managers (A/DAM); Audio Conference, Streamline Workflow, September 2008

PAHCOM; Annual Conference, Business Intelligence and Improving Work Flow, St. Louis, September 2008

North East Ohio MGMA; Annual Conference, Setting Financial Policies and Keep Patients Happy, Canton, Ohio, September 2008

Oakstone Publishing; Audio Conference, Happier Patients – Better Bottom-line, May 2008

MGMA AAA; Annual Pain Management Assembly, Maximizing Efficiency and Customer Service, Annual Assembly, Philadelphia, PA, May 2008

Pri-Med West; Setting Financial Policies and Managing Common Staff Problems; Anaheim, CA, May 2008

Health Choice University; Manager’s Workshop, Financial Policies – Put them in writing; Memphis TN, April 2008

Health Choice, Physician Seminar, Strategic Planning – A Blueprint for YOUR Future, Memphis, TN, April 2008

Oakstone Publishing; Audio Conference, Revenue Management – Take it to the bank! January 2008

2007

Patient Centered Primary Care Practice: Focus on Diabetes; Group Diabetes Visits: Transforming patient commitment, service and access; Audio Conference, July 2007

American Pediatric Surgery Managers Association Annual Conference; Strategic Planning – A blueprint for your future; Coronado Island, CA, May 2007

Pri Med West; Managing Staff Conflict; Anaheim, CA, May 2007

BONES Annual Conference; Great Employees – The simple truth; Chicago, IL, May 2007

Health Choice University; Improving Workflow and Patient Service; The Power of Revenue Management; Memphis, TN, April 2007

Seventh International Esthetic Conference and Round Table; The Ultimate Esthetic Practice; Westbury, NY, March 2007

Patient Centered Endocrinology Practice, MESG; Managing Demands on Staff, Audio Conference, March, 2007

Professional Association of Health Care Office Management; Strategic Planning – Blueprint for the future, Oxnard, CA February 2007

Association of Dermatology Administrators and Managers; The Power of Strategic Planning, Washington, DC. January 2007

2006

Patient Centered GI Practice, MESG; Assessing Work Flow for HCV, Audio Conference, December 2006

Pri-Med Mid-Atlantic; Managing Your Phones; Adding Ancillary Services to Primary Care, Baltimore, MD, December, 2006

Dermatology Physician Assistants; Managing Conflict, San Diego, CA, November 1007

PAHCOM Annual Conference; Adjustments Experts Are Making, St. Petersburg, Fl, November 2006

Pri-Med East; Managing Your Phones; Adding Ancillary Services to Primary Care, Boston, MA, October, 2006

Cerner Corporation’s Physician’s Leadership Forum; Secrets of the Best-Run Practices; Orlando FL, October 2006

Cerner Corporation’s Practice Administrators Symposium, Secrets of the Best-Run Practices, October 2006

Cerner Corporation’s User’s Group, Business Intelligence for a Smarter Practice, October 2006

GE Healthcare; Video conference; Adding Ancillaries: 1) Making the Decision; 2) How to Implement; Los Angeles, CA, September 2006

Greenbranch Publishing; The Most Important Secrets of a Best-Run Practice; Audio conference; September 2006

Transworld Systems; Webinar, Prospecting for the Gold, August 2006

Pri-Med Mid-West; 1) Manage Your Phones, 2) Adding Ancillaries in Primary Care; Chicago, Il, 2006, June 2006

NERVES; Strategic Planning – The blueprint for your future; San Francisco, CA; April 2006

Pri-Med West; 1) Manage Your Phones, 2) Adding Ancillaries in Primary Care; Anaheim, CA, 2006, April 2006

Physicians Practice; Staffing and Managing Phones for Maximum Patient Service; Audio conference; April 2006

Medical Practice Management Network; The Power of Strategic Planning, Audio conference; February 2006

Pri-Med Southwest; 1) Manage Your Phones, 2) Adding Ancillaries in Primary Care; Houston, TX, January 2006

2001 - 2005

Medical Practice Management Network; Benchmark Your Way to Best Practice Performance; Audio conference; November 2005

Medical Practice Management Network; The Power of Revenue Management; Audio conference; September 2005

Bussleton Radiology Group; The Royal Guest, Philadelphia, PA; August 2005

Professional Association of Health Care Office Managers (PAHCOM) Annual Conference; Exploring the World of Health Care Consulting, San Diego, CA, October 2004

Advanstar/Medical Economics; The Patient-Centered OB/GYN Practice, Honolulu, HI, June 2004

Advanstar/ Medical Economics; The Patient-Centered OB/GYN Practice, Hollywood, CA, April 2004

Ingenix Summit; Power of Revenue Management; New York, NY, May 2004

How to Measure Your Success; New York, NY, May 2004

American College of Osteopathic Family Physicians; The Power of Revenue Management, Tampa, FL, March 2004

University of Nevada School of Medicine Rural Health Conference; The Power of Reimbursement Management; Elko, NV, October, 2003

Nevada Medical Group Management Association; How to Keep Patients Happy and the Practice Growing; September, 2003

South Coast Medical Center; Optimizing Revenue Part II, Laguna Hills, CA, May 2003

South Coast Medical Center; Optimizing Revenue Part I, Laguna Hills, CA, February 2003

Ventura County Health Symposium; How to Stay on Top in a Topsy Turvy World; Oxnard, CA, January 2003

Weill Cornell Physicians Organization; Key Staff Challenges for Academic Medical Practices; New York, NY; November 2002

Society of Medical Dental Management Consultants; How to Hire – Who to Fire; San Antonio, TX; November 2002

American College of Osteopathic Family Physicians; How to Measure Your Success: Sound Business Practices and Key Performance Indicators; Las Vegas, NV; October 2002

PAHCOM, Austin; How to Measure Your Success; Austin, TX; October 2001

Amgen; Team Building, Livermore, CA; April 2001

Coastal Physician Services; The Royal Guest; Key to Dealing with Difficult People; Newport Beach, CA; March 2001

PAHCOM, Ventura Co. Chapter; Managing Amid chaos; February 2001

Prior to 2001

Hospitals, Health Systems and Specialty Organizations:

More than 200 presentations, sponsored by numerous organizations including; American Academy of Family Physicians, Medical Group Management Association, American Urology Association, California Ophthalmology Association, Catholic Healthcare West, Lovelace Health System; Sutter Health System, and regional and state medical and specialty associations.