If you want to get the most out of staff, keep them happy and keep them keeping the patients happy, pay close attention to these facts.
A top down attitude is a hierarchy that focuses on management discussing problems and making decisions with minimum input from staff. It’s a mentality that threatens the practice team, destroys morale and guarantees high-turn. The costs to the practice and the patients is a killer. Don’t let it happen to you!
Involve those affected by a potential decision in the decision-making process. Be a good listener and value their input – They can provide you with critical information that helps you make a better decision. Without their input you will not have their buy-in, which will almost guarantee that the change process will not succeed [or yield the desired results.] This could be because staff does not have a clear understanding of how they will benefit from the changes and may feel threatened. Then again, it could be due to deliberate sabotage. Either way, you lose!
Your success depends on everyone working for the common good of the group, but this can only be achieved by valuing staff and gathering information, greater participation in the decision-making process.
Don’t you agree?
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Judy Capko is one of America’s leading practice management and marketing consultants. Go to www.capko.com for more information
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