I will be conducting a webinar called “Nothing but the Facts: Find out What Your Patients Really Think, hosted by Kareo, on January 15th, 2014. Physicians and staff typically focus on what’s clinically the matter with patients and how to make them better. No question this is paramount, but there’s more to the patient experience.
It’s time to find out if you are really meeting the patient’s expectations. This webinar will talk about the importance of conducting patient surveys to get the real facts about your patients’ level of satisfaction.
You will discover key factors that influence the patient experience, and why healthcare reform is making this a priority. You will discover the impact of patient satisfaction on the overall practice performance. You will learn the technical details involved with conducting surveys that tell you what your patients need from you, and how to get the most out of the feedback information you gain. You cannot assume how patients feel about your practice. Your patient service performance depends on getting facts and learning what it takes to be a best-practice when it comes to the patient experience.
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