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Do you have conflicting personalities in your office? Do such differences result in petty squabbling?  While inter-office conflicts are common, there are a few things an administer can do to greatly reduce conflict in the workplace.  It’s important to address conflicts before they affect the professionalism of your practice, the morale of your staff, and […]

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Regulatory requirements that affect the medical practice are changing rapidly.  While the primary focus may seem to be on EHR systems and meaningful use to obtain those stimulus funds, there are other mandatory system changes that need to be addressed now, starting with the conversion to ICD -10 code set. The new code set represents […]

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Michael Zhuang, an investment advisor with a focus on physicians, offered an interesting point of view in a recent post on Physicians Practice.  He observed that doctors often fail to accumulate significant wealth in large part because they place too much emphasis on living a “doctor-appropriate” (i.e., fancy) lifestyle, they’re so busy they don’t have […]

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Harvard Business Review posted a great tip today about “real teams.”   The pointed out that “real” teams — i.e., groups that really work together as one — all share three important characteristics: Shared sense of purpose Flexible skills Mutual accountability There’s a great lesson here for medical practices.  Physicians set the tone of purpose and accountability.  […]

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If there’s one thing you can do to make a huge difference in the credibility of your website, it’s using real photos of yourself and your staff instead of stock photography. Stock photos never look natural — and can even be misleading, especially when stock photos of people with different gender/age are used on pages […]

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So many physicians and practice managers we talk with feel stumped by web marketing.  With so many elements to consider — your website, SEO, advertising, social media, and more — it’s no wonder it can seem overwhelming to tackle it all at once.  But, the good news is, there are little things you can do […]

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The foundation for effective management of the revenue cycle is the practice’s financial polices – so make yours rock-solid!  They need to reflect the practice’s culture and payment philosophy. This becomes more critical with the increase in high deductible insurance plans that place more responsibility on the patient. Here are some key factors in developing effective […]

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Here are three  simple strategies your practice can take to attract more referrals, gain visibility and be the doctor of choice in your specialty. Forge Alliances:  You can’t build your network of referrals by sitting in your office, so get out and meet the other health care providers and potential referral sources.  You can maximize the […]

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Whether you are a academic faculty practice, multi-specialty group or a solo physician, there are some simple things your practice can do to protect the environment and save money while you do it! Cut printing costs by scanning insurance cards and posting internal documents on line such as employee manuals, newsletters and  other shared practice information. Also print […]

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Our last post talked about some of the key performance indicators a practice can examine to understand how well it is performing.  Now we will dig a  little deeper and look at other indicators that identify if a practice is above the norm and meeting the expectations the team has set. Managing referrals and the […]

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To begin your quest to understand  how well the practice is performing is to  compare last year’s financial performance to the prior year, examine shifting trends and identify the reasons these shifts are occurring.  For example, are you doing less of a particular procedure and, if so, is there a reasonable explanation – or if one […]

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We just published a new article on Kareo’s blog about ACOs.  Everyone’s talking about them, but we wonder if all the anxiety’s warranted.  We anticipate there will be a lot of waiting-and-seeing, since the scale requirements (5,000 Medicare patients for main program, 15,000 for the Pioneer program), technology standards (well beyond meaningful use — intense reporting […]

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Physicians are accustomed to speaking in front of their peers and giving clinical presentations, but don’t assume this makes you a good speaker for a general audience.   Beyond practice makes perfect, here are ten tips to take to the podium: Read your audience. Using appropriate humor can: Warm up the audience; Engage the audience; and Help you relax. Stay […]

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Mastering referrals is an art and a powerful tool in helping you create the practice of your dreams! Define your perfect patient, the demographics, the type of cases and the kind of patient you  like to treat. Identify  how you can  reach those people and build a solid referral network. Create a marketing plan that nurtures the ideal […]

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Collection problems don’t begin with a rejected insurance claim or a patient’s failure to make prompt payment.  The headache of managing the accounts receivable starts with  the patient registration form – data collection. It’ s the  receptionists and schedulers failure to  gather sufficient  and accurate financial data when patients first contact the office. Why does this occur?  […]

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Many healthcare professionals — hospitals and doctors in private practices alike — are fearful about using social media to connect with their communities.  Among other things, they’re worried about privacy issues and regulations (e.g., HIPPA rules).  Yet, with more and more patients coming onto social networks — and, especially, using them to connect with other […]

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Medical practice revenue is tighter than ever. It’s time for you to take critical steps to keep costs under control and improve profits. The first step to fixing the bottom line is to look for the waste. Wasted energy results in a loss of potential revenue and lots of frustration.  There is waste throughout the typical practice, but most of it is […]

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Over the past year or two, Google has increasingly emphasized local web pages in its search results — potentially a real boon for medical practices who have amassed detailed information in Google. One of Google’s primary tools in delivering local results is Google Places, a profiling system that pulls information about an organization from all over the […]

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Did you know that 30% of  the insurance claims submitted for payment of  medical services in the United States are denied and of that amount 15% are  never resubmitted?  According to Medicare, 40% of their claims denials are never resubmitted. These are daunting statistics. Experts state that 70-80% of appealed claims are eventually paid – That’s a […]

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Whether you’re contemplating expanding your practice, starting a new practice, or simply wondering what your practice’s profit potential might be, your profits depend on your understanding of local patient demographics. With a host of free online services available, it’s easier and less expensive than ever to understand your area’s demographics and how they might represent […]

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Does your practice know how well it is performing – and if not, why not?   It’s important for physicians and managers to examine performance each month by looking at specific Key Performance Indicators, KPIs.  This will help you understand your position and is powerful in guiding decisions to improve performance.  Medicine is a business and […]

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Respectful engagement is about real behaviors that make a difference in patient safety, productivity and financial performance – your bottom-line, according to Dr. Mitchell Kusy and Dr. Elizabeth Holloway of Zolo Healthcare Solutions and authors of the fabulous book: Toxic Workplace!  Managing Toxic Personalites and their Systems of Power.  Here are a few tips from […]

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Get serious about your practice image.   First impressions are powerful and your image leaves a lasting impression – so make it positive!   The office space See your office from your patients’ eyes.  Walk in the front door and take a critical look at everything from the paint to the floor, to the lighting to the […]

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By Joe Capko, Capko & Company Every year, changes to the CPT codes take medical practices by surprise — even though everyone knows the updates are coming.  Whether it’s because doctors and administrators assume that coding changes won’t likely apply to their specialty, because it’s hard to find time to go through the materials, or […]

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