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It’s a fact of medical practice management life that unilateral decisions by other organizations can show up out of the blue and negatively affect the practice business, such as when a payer changes reimbursement terms or stops paying for a code that was previously reimbursed. In situations like these, practices have no obvious short-term option […]

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Q4 is here! For many practices, it’s the busiest time of the year, as patients who’ve been timing their care to maximize the value of their insurance coverage or their tax deductions are now ready to schedule. During this period, a greater proportion of reimbursement will usually be collected from health plans, rather than patients. […]

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Considering outsourcing your medical billing? Not sure you know all you need to know to choose wisely? This upcoming free webinar will help you refine your screening strategy as you look for the perfect billing partner, and prepare to set a productive relationship. Some of the topics we’ll hit on: why technology matters; what’s the […]

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This amusing television ad from Cigna is bound to attract a bit of attention from fans of Grey’s Anatomy, Scrubs, House, ER, and MASH. It’s cute. If you recognize any of these tv docs, you’ll likely enjoy it. And it has a message that can help patients get more out of their insurance, and help […]

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I stumbled upon this quote by Facebook CEO Mark Zuckerberg recently: I think a simple rule of business is, if you do the things that are easier first, then you can actually make a lot of progress. This makes so much sense for any enterprise. If you’re stuck, try chipping away at the easiest part […]

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Capko & Morgan has had the honor of collaborating with the MedData Group on several recent MedData Point surveys. This month, we worked together on one of our favorite subjects: billing and collections. The results may reflect some subtle but interesting changes to recent trends. For the past few years, it has seemed that the […]

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A recent Peterson-Kaiser Health System Tracker study revealed an interesting finding: average copayments are declining. Their study, which analyzed claims data from Truven MarketScan, found that average copay amounts paid by patients decreased by 26% from 2004 to 2014. Seems like a positive trend for patients and practices … except that it’s not. It’s part […]

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If you’ve been on Facebook a while, either solely as an individual or with a practice business page, you have probably noticed that it’s a lot rarer for business page posts to show up in users’ newsfeeds. This is a frustrating problem for businesses that previously relied on Facebook to reach their communities with regular […]

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When we work with practices that are not as profitable as planned, or that are even struggling financially, the managers and owners almost always ask, “Are we overstaffed?” And almost always — contrary to expectations — our opinion is that they’re not. In fact, when we work with practices that are struggling, it’s more likely […]

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I’m working on an ebook right now about medical practice staffing. More specifically, it’s about how the instinct to cut staff, to be as leanly staffed as possible, can backfire*. There are dozens of little details that any practice can explore to improve profitability. These small changes can be made with much less risk than […]

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Effectively collecting copays (or coinsurance for procedures) has become much more important in recent years. One reason is they’ve become a much bigger proportion of total reimbursement. Once just a token $5 or $10 payment, office visit copays have increased to $30, $40, or even $60 in many cases. They now often account for a […]

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Capko & Morgan recently collaborated with MedData Group* on a physician survey about front office technology awareness and plans. The results seemed to confirm what we see among our clients: many physicians are unaware of the full array of excellent innovations that have recently emerged to support the medical practice front office. Check out this […]

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Whether you’ve got the deductible reset blues or have simply resolved to keep your schedule as full as it can be in 2016, I’ve got some ideas to share in my new webinar, “Five Tips to Fill the Schedule in 2016.” It’s free (sponsored by Kareo). Some highlights of what will be covered: Reputation management […]

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Ahhh, January. We’re already six days in, and it’s still hard to believe we’re a week into a brand new year.  Perhaps especially so if low volume has you moving through your days more slowly — and worrying about what your revenue numbers will be at month- and quarter-end. The January effect on medical practices […]

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It’s almost a new year — woohoo!  Resolution time!  Fresh start!  And for many patients, brand new insurance! For many patients with new insurance, it’s also time to shop for new doctors.  When they do, will they find you? By now you probably already know that there are many resources out there to help you […]

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It’s almost that time again: deductibles re-set in less than a month. Got your game face on? For many practices, the end of the year is so busy, it’s hard to think about planning for slow business in January, February and March.  Ironically, the cause of the busyness in Q4 is related to the cause […]

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Are some jobs at your medical practice just too urgent or important to assign to specific people? That’s the argument some practice managers and physicians make, e.g: “Phones need to be answered by the first available person, whatever their job” “Everyone should keep an eye on the fax machine, and deliver faxes they see piling […]

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Employees who are not always busy working are frequently a source of consternation to physicians. Sometimes, practices attempt to remedy the situation by restructuring staff jobs — not always with good results. Consider the front desk, for example. In almost any practice, front desk workload will ebb and flow.  Depending on variables like patient punctuality, the […]

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Anyone who encourages me knows they’ll get an earful about front office technology tools — they’ve become a passion of mine.  I’m referring to things like: Patient responsibility payment estimators (e.g., Wellero, Navicure, Zirmed) Check-in tablets and kiosks (e.g., Phreesia) Online patient payment tools like portals and pre-payment sites (e.g., SpendWell) Patient payment apps (e.g., […]

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As you may know already, I’ve been working on a series of papers on Medicare’s chronic care management reimbursement program (CCM) for the Medical Product Guide. (Click on ‘resources’ after visiting the Medical Product Guide link if you’re interested — they’re free.) Talking to practices that have already started working on CCM, along with others that […]

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The concierge practice emerged more than 10 years ago and centered on family practice and internal medicine. Since then, practices have adapted the model to suit their preferences and styles, and the concierge approach has even moved beyond primary care as private practice physicians of different specialties search for a more profitable and fulfilling career […]

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Outsourcing your medical billing to a billing service has the power to make your practice much easier to manage.  It can also increase your profitability. But as the world of reimbursement continues to evolve, it’s important to stay involved with the process.  If you’ve adopted a “that’s off my plate now” approach to using a […]

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