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During our webinar with Kareo (@gokareo, #kareowebinar) today on choosing and managing a third-party medical billing service, one of our attendees commented that it seemed like we were predicting that billing professionals were going to lose their jobs in droves, thanks to the trend toward outsourcing medical billing.  Nothing could be further from our view!  […]

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Reminder: I’m presenting a free webinar this Wednesday, June 18 (10AM Pacific, 1PM Eastern) with Kareo, offering tips to maximize the benefit of outsourcing your medical billing .  Whether you’re already using a third party billing service or just considering switching to one, this webinar will provide you with ideas, insights and pitfalls gathered from […]

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If you’re considering working with an outside medical billing service — or are working with one now — my free webinar next week with Kareo can help you get the very most from outsourcing.  Using a third party medical billing service can be a great way to improve cash flow and collections, and minimize hassles […]

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Solid, complex and properly-protected passwords are the foundation of your technological security. Maintaining good passwords is surprisingly challenging.  For one thing, the quality of solid passwords inherently makes remembering them difficult. Add an ever increasing number of passwords and you’ve got a perfect recipe for the frustration of constant password resets – a time consuming and costly […]

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The idea of ‘nudging’ in behavioral economics gets a lot of play in healthcare. But most of the attention is on the public health/patient side — i.e., how to persuade patients to do what public health administrators believe is best for them.  These ideas often focus on negatives and can be controversial — prompting cries […]

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Medical practices are taking note of the importance of strategic planning, as they tread the unknown waters of healthcare reform and adapt to changes they may not have invited if given a choice. But do the key stakeholders of most private medical practices really understand what it takes to succeed with efforts to create and […]

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In 2013 NCQA rolled out the Patient-Centered Specialty Practice, PCSP, Recognition Program to distinguish specialists that achieve specific marks with: Developing and maintaining referral agreements and care plans with primary practices; Providing superior access to care (including electronically) when patients need it; Tracking patients over time and across clinical encounters to ensure patient care needs […]

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Join Judy Capko, author of Secrets of the Best-Run Practices, for a special, 90-minute webinar for physicians on strategic planning. A strategic plan will provide your practice with a strategy to respond to key regulation like the Affordable Care Act and secure your future in times of rapid change.   A strategic plan will help you […]

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Does Meaningful Use Stage 2 have you thinking (perhaps worrying) about offering a patient portal to your EMR?  Or do you have a portal, but wonder if it’s getting the use that it should — and whether it’s really helping to engage your patients? Next Wednesday, 4/16/14, I present a free webinar on successfully implementing […]

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I just got around to watching the episode of  The Profit focused on A.Stein Meats. Now, you may be wondering why on earth I’d be posting about a meat business here — what could that have to do with medical practice management?  Well, The Profit deals with a variety of small businesses, and there are […]

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The Patient-Centered Medical Home is so much more than just a payment innovation — it’s an idea that appeals for clinical reasons to so many physicians and practice managers, who were already aiming to provide the higher level of care-coordination and patient engagement that is the foundation of the PCMH.  But many small practices we […]

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If you’ve been among the practice managers and physicians ignoring the ‘fad’ of physician ratings sites, hoping they’ll just fade away eventually, there’s bad news for you in last month’s JAMA: more people than ever are aware of the existence of physician ratings sites.  And more people than ever are using them. As has long […]

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Yahoo! reports that a recent study by the Workplace Bullying Institute showed that bullying — defined as “abusive conduct that is threatening, intimidating, humiliating, work sabotage, or verbal abuse” — is a problem at nearly half of all US workplaces.  They also found that 27% of all adult Americans have directly experienced it, 21% have […]

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Microsoft recently announced it will end support for the Windows XP operating system on April 8, 2014 — and this may have HIPAA implications for your practice. What could ‘support’ have to do with your HIPAA compliance? The biggest implication is that hackers could discover new ways to breach XP security — and no support […]

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Our work with medical practices often involves analyzing a practice’s data against benchmarks from sources like MGMA, NSCHBC, specialty society surveys, etc.  But, it’s not enough just to compare against the averages and percentiles; you have to know whether meeting or beating a benchmark is a good thing.  Believe it or not, this is not […]

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The buzz about being patient-centered is not just hype, the patient-centered movement is very real and there is much to gain.  The primary premise of the patient-centered movement is that by building stronger relationships with patients they will be healthier.  Healthier patients mean a healthier population.  A healthier population reduces healthcare expenses which have soared […]

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Conducting an internal chart audit require team effort to plan, execute and analyze the results.  You will get far more out of the audit by involving team members from different departments and presenting it as an exciting time to learn more about the inner works of the clinic visit and their implications on practice finances.  […]

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2014 will be a winning or losing game for medical practices – depending on their patient payment policies and efficiency with collecting patient payments. Patient responsibility has spiked over the years and has taken a quantum leap in 2014 with annual deductibles of $5,000 and more.  Patient share of responsibility beyond the deductible can be […]

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There’s still time to register for my webinar tomorrow with Kareo and Physicians Practice.  “Position Your Practice for Growth” will explore tactics to ready your practice to handle more patients without sacrificing patient service.  Whether you’re hoping for or expecting growth from the ACA, whether you’re aiming for it with increased marketing, or whether you […]

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Sometimes, the business of medical practice management is a fuzzy science.  Managers have to keep the patients, and their bills, moving through the practice.  Most often, physicians are satisfied if their managers accomplish that much. But managing optimally includes softer skills, like bringing out the best in staff.  Recently, we’ve worked with several practices with […]

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There are lots of reasons to spend time in the exhibit hall when attending practice management and other medical conferences. By visiting the exhibit hall you will learn a lot about what’s going on in the industry, how vendors are seeking to meet your future needs and what technology changes have emerged that can make […]

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Will the ACA bring a big increase in patients to your practice? For most of the practices we’ve been working with, the ACA’s impact on patient volume is still pretty unclear.  Since we’re less than a month into the new coverage year for ACA exchange plans, and the open enrollment period continues through March 31, […]

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We were recently called into a group practice where the physician owners of Struggles Medical Group were disillusioned with the practice of medicine. Their concerns were typical, shrinking reimbursement, dismal profits and the threat of new competition, as a large urban academic faculty practice was beginning to penetrate this suburban community.  Sound familiar?  This is […]

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Turnover and hiring are costly.  Staff are so important to your practice’s patient service, financial performance and overall functioning.  Given these things, one of the best investments you can make in your own leadership abilities as a physician owner or practice manager is to develop the skill of delivering effective feedback to employees. The importance of giving effective […]

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