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MarketingProfs has a nice summary of how important it is for any small/local business to monitor, own and, if necessary, “clean up” its listings in online directories. For medical practices, this is doubly important, because of the increasing number of medicine-related directories and ratings sites that are pulling from licensing and other databases — databases […]
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If there’s one thing you can do to make a huge difference in the credibility of your website, it’s using real photos of yourself and your staff instead of stock photography. Stock photos never look natural — and can even be misleading, especially when stock photos of people with different gender/age are used on pages […]
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The foundation for effective management of the revenue cycle is the practice’s financial polices – so make yours rock-solid!  They need to reflect the practice’s culture and payment philosophy. This becomes more critical with the increase in high deductible insurance plans that place more responsibility on the patient. Here are some key factors in developing effective […]
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Medical practice revenue is tighter than ever. It’s time for you to take critical steps to keep costs under control and improve profits. The first step to fixing the bottom line is to look for the waste. Wasted energy results in a loss of potential revenue and lots of frustration.  There is waste throughout the typical practice, but most of it is […]
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Respectful engagement is about real behaviors that make a difference in patient safety, productivity and financial performance – your bottom-line, according to Dr. Mitchell Kusy and Dr. Elizabeth Holloway of Zolo Healthcare Solutions and authors of the fabulous book: Toxic Workplace!  Managing Toxic Personalites and their Systems of Power.  Here are a few tips from […]
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Did you know that  American workers spend nearly 20% of their time goofing off on the job?  That’s what a 2006 survey conducted by Salary.com and AOL revealed.  I doubt that medical practices are excluded from this phenomenon. Here’s what these employees are doing the most when they should be busy at work: Surfing the net; Socializing; Errands;  and […]
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Here’s seven key points that exist within a Dream Team. Players are motivated toward the same goal. There are effective communication channels between each team member. Criticisim is respectful, honest and constructive. No idea is considered stupid. The culture is deep-seated in team unity. Team is willing to compromise to achieve goal in real time. Ability of […]
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The holiday season has arrived.  It’s full of hustle and bustle and year-end activities that occupy our time.  Despite economic concerns and regulatory issues that continue to impact the way we operate our medical practices, it’s still a time to be grateful.  Be grateful for the patients that put their trust in you and recognize there are […]
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We hear a lot these days about best-practices, benchmarks and key performance indicators, but what does it really take to be a better-performing practice? It starts with developing your own report card. Determine what key performance indicators you want to follow. Here are some standard industry measures: Total accounts receivable (A/R) and days in A/R […]
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Communicating better improves morale and performance, and cuts down on turnover. Poor communication wastes time and makes those you interact with feel discounted. It’s even more magnified with the younger generation. Generation Y wants lots of feedback and they want it NOW! The annual review just isn’t enough, so start communicating better. Talk about youd […]
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If you want to get the most out of staff, keep them happy and keep them keeping the patients happy, pay close attention to these facts. A top down attitude is a hierarchy that focuses on management discussing problems and making decisions with minimum input from staff. It’s a mentality that threatens the practice team, […]
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The government’s push for physicians to get on board with electronic health records, EHRs, is outlined in the passage of the American Recovery and Reinvestment Act, ARRA, of 2009 which has changed the landscape regarding electronic medical records. Federal stimulus funds are available that promise as much as $44,000 per physician to implement EHRs before […]
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So many doctors are disenchanted with medicine – the regulations, the restrictions, the expense, and sometimes the patients’ attitude. It’s easy to understand how after all the years they dedicated to education, training and building a patient base they are singing the blues. Practicing medicine just isn’t what it use to be and certainly isn’t […]
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